Tech Lead - Engineer | Product Support

Full-time exempt and remote position.

Tech Lead Responsibilities:

Act as technical leader to team, to drive a steady stream of problem resolutions and product improvements aimed at reducing the number of support issues being reported.
Work cross functionally with engineers, designers, QA, product managers and our customer support team to ensure the highest efficiency and quality of the work of the team.
Influence technical decisions and roadmap, especially as relates to product reliability, team efficiency and customer satisfaction.
Manage the Product Support team against their goals of end user satisfaction.
Oversee the triage and prioritization process of incoming support issues to ensure timely and effective resolution.
Engage in 1-1 with Product Support team members and take an active role in their skill development and technical growth.
Lead mindset of continuous improvement of system, tests, and data quality indicators.
Produce high-quality software that is fully tested, code reviewed, and secure.
Keep yourself informed and up-to-date with the evolving technology landscape.

What you bring to the team:

Experience as a full-stack engineer (frontend + backend development)
At least 5 years of experience building, fixing, and scaling web apps (B2B apps preferred)
Proven ability to mentor and lead engineers
An innate curiosity and desire to learn and grow
Strong communication and collaboration skills
Dedication to writing and maintaining documentation
A willingness to adapt quickly

You’ll have a better chance of success given experience with:

** Visible Talent is the inclusive recruitment agency interviewing on behalf of the employer